We want you to be satisfied with your order. If there is an issue with your product or you wish to make a return, please find the instructions below.
Checking your order upon delivery
Please check the contents of your order immediately upon delivery. If the package does not match your order or the product has been damaged during transport, please contact our customer service as soon as possible.
We recommend taking photos of any damaged products and sending them by email to asiakaspalvelu(at)econatural.fi. Please keep the product until you receive further instructions from our customer service.
Right of return
Consumers have a 14-day right of return for products ordered from our online store. The return period begins from the day you receive your order.
The product must be unused, unopened, and in its original packaging in order to be eligible for return.
For hygiene and safety reasons, we cannot accept returns of opened dietary supplement packages.
How to make a return
All returns must be agreed upon in advance with our customer service. Please contact us by email to receive detailed return instructions.
The customer is responsible for return shipping costs unless the product is defective or damaged.
Original shipping and handling costs are non-refundable.
If the total order value falls below the free shipping threshold after a return, the original shipping cost will be deducted from the refund.
Incorrect or damaged deliveries
If you receive a defective, damaged, or incorrect product, please contact our customer service as soon as possible. In such cases, we will cover the return costs and, if necessary, send a replacement product.
Frequently Asked Questions about returns
Can I return an opened product?
Unfortunately, we cannot accept returns of opened dietary supplement packages due to hygiene and safety reasons. The product must be unopened and in its original packaging.
How long is the return period?
The return period is 14 days from the date you received your order.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the product is defective or damaged.
Are original shipping costs refunded?
Original shipping and handling costs are not refunded unless the return is due to an error on our part.
How long does it take to receive a refund?
Refunds are processed as soon as possible after the returned product has been received and inspected, and no later than within 14 days.
What should I do if I received a wrong or damaged product?
Please contact our customer service as soon as possible. We will cover the return costs and provide a replacement if necessary.
Can I exchange a product?
We do not offer direct exchanges. You can return the product and place a new order for the desired item.
How do I start a return?
Please contact our customer service by email before returning any products. You will receive detailed instructions on how to proceed.